At Flexiion, we don’t try to do lots of things; we specialise in the hosted IT infrastructure and services needed by ambitious organisations in today’s digital world where everyone relies on having IT available and ready to go, wherever they are. In some ways, though, that’s the easy bit, and lots of people do those things.
What sets us apart is that we aren’t trying to grow our business at some furious rate – we don’t see how that would benefit our customers. Our aim is to give a personal, personalised service to customers who value that relationship.
Web based services might work well for some people, perhaps because they have a straightforward requirement that’s easy to scope, set up and run, but that impersonal way of working isn’t going to be so helpful for those that have tricky issues to resolve, or whose requirements are changing, or who have such a deep dependence on their IT that they need to be able to pick up a ‘phone and talk to someone who knows something about them.
For a technology company, we’re also unusual in that we don’t have a range of products that we’re trying to sell. Of course we’ve got to know some great people and technology companies, and it’s good to work with people you know, but it’s the customer’s needs that drive what we do, not a list of things we’ve decided to sell. So we talk to our customer, and work out
with them what they need, and then we go and put those things together and make them work, and we deliver it to the customer as a service: no charges for experts, or consulting fees – just the IT infrastructure, personalised and sold as a personal service.
We’ve delivered things like: high availability clusters, secure file hosting, physical and virtual servers, disaster recovery, backup and archiving, collaboration work-space, mass data storage, analytics platforms, internal development infrastructure.