Using Service Delivery and Operations to Build Competitive Advantage

Agile | Business Management | Change | Cloud | Coronavirus | Covid-19 | IT Infrastructure | IT Management

Using Service Delivery and Operations to Build Competitive Advantage

Agile | Business Management | Change | Cloud | Coronavirus | Covid-19 | IT Infrastructure | IT Management
Delivery and Operations

As 2020 slips behind us and we all allow ourselves a look forward to a world with a little more certainty, many ambitious, tech-enabled businesses will want to find new ways of building competitive advantage, growing and succeeding, and how they can benefit from the opportunities that will arise as a result of Covid. One thing that many of them will have in common is the drive to get things done at a pace that mirrors the rapid change we’ve all now become accustomed to, and how they can better leverage delivery and operations to provide the flexibility and agility necessary to achieve this.

Ambitious companies will want to retain control over detailed design of services and products, but many will increasingly look for new, innovative ways of bringing projects to life and rapidly deploying, and operating them.

Data and Service Platforms
Businesses will continue to find it crucial to establish the architectural principles at the outset, that will stand the test of time, and ensure that changing circumstances don’t end up with the firm up a blind alley, later, facing a forbidding hurdle to redesign.

To do this, they first need to understand the journey they’re embarking on. They need to make sure that the scale-up and scale-out requirements they will face aren’t impeded by cost, performance, or functionality. At the outset, they need to ‘bake-in’ the flexibility and agility required to address these hurdles and any others that may be encountered down the line.

Getting the service running today is critical, but thought about tomorrow or, more importantly, the day after tomorrow, is similarly important.

Specific Requirements
For example, many more businesses are now deploying customer services that rely on Artificial Intelligence (AI) and Machine Learning (ML). Deploying and operating these types of services often demand some very specific requirements, such as the management of specialist workloads. As a result, the tech stack is getting more and more complex, with store, compute, and data transit loads that are very different and becoming more extreme as we push the boundaries of capability all the time.

At Flexiion MSP, we advocate pragmatism – what are the technical load centres, and where are they best serviced? Rarely, very rarely, is it the right approach to put everything with one vendor, because no one vendor is best at everything. Like buying all your food at Tesco – they do sell all the food you’d need, but the olives are better at Waitrose, and the pastries are much better at the deli down the street.

Freedom of choice, but most importantly, our customers’ ability to easily exercise choice, is one of the pivotal business advantages our independence and integration expertise delivers our customers, because the decisions always begin with their business requirements and the objectives, not the type of solution or the brand of the provider.

Flexiion MSP is absolutely a delivery and operations partner. We do help our clients make decisions, but we typically work with our customers’ specialists, who do the detailed design work, and we help bring those projects to life and help the client deploy and operate.

Simon Lofthouse, CMO, Flexiion MSP

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