We live in a rapidly changing world in which customer requirements are evolving faster than ever before. So if you’re a business trying to bring to market a new online service, what kind of guidelines should you consider putting in place to help ensure a successful outcome?
In this video: Setting Guidelines for a Successful Online Service Delivery Project, Peter Osborn, founder and chairman of Flexiion MSP, talks to BR-DGE CEO Brian Coburn, about the importance of setting guiding principles when starting out on a journey to bring to market a new online payments platform or other online services. They discuss how these guiding principles help focus development teams, select the most appropriate suppliers and succeed.
Back in March 2021, the United Nations Conference on Trade and Development (UNCTAD) published an article: How COVID-19 triggered the digital and e-commerce turning point, in which they discussed the evolving role and importance of online services, saying: Amid slowing economic activity, COVID-19 has led to a surge in e-commerce and accelerated digital transformation.
As lockdowns became the new normal, businesses and consumers increasingly “went digital”, providing and purchasing more goods and services online, raising e-commerce’s share of global retail trade from 14% in 2019 to about 17% in 2020.
These and other findings are showcased in a new report, COVID-19 and E-Commerce: A Global Review, by UNCTAD and eTrade for all partners, reflecting on the powerful global and regional industry transformations recorded throughout 2020.
At an event to release the report, UN General Assembly President Volkan Bozkir said the trend towards e-commerce is likely to continue throughout the recovery from COVID-19.
“We need to recognize the challenges and take steps to support governments and citizens as they continue to embrace new ways of working,” he said.
UNCTAD Acting Secretary-General Isabelle Durant said: “Businesses and consumers that were able to ‘go digital’ have helped mitigate the economic downturn caused by the pandemic.”
“But they have also sped up a digital transition that will have lasting impacts on our societies and daily lives – for which not everyone is prepared,” she said, adding: “Developing countries should not only be consumers but also active players and thus producers of the digital economy.”
Please take a look at our other videos in our Horizon Scan series.
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