CloudOps
Our CloudOps service provides support for your infrastructure, whatever Cloud you use. Maintenance, monitoring, reporting and response 24 x 7 so you can concentrate on your business.
Flexiion’s CloudOps service provides the necessary day to day management and support for application environments and infrastructure.
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The service comprises:
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Monitoring – servers and services need to be monitored to alert to faults / outages / capacity issues. We provide both the tools and personnel to handle 24 x 7 x 365 “eyes on glass” monitoring of the infrastructure and the applications.
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First-Fix, when an alert is raised our team will immediately diagnose and within the bounds set by our client will attempt to resolve the issue.
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Fault Resolution, where First-Fix is unable to resolve the issue, or the client raises an incoming request our Fault Resolution service will take the issue through to completion.
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Proactive Management is the best way to ensure optimum performance and reliability. Our service ensures updates are performed and all infrastructure is configured properly.
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Service Desk, will be provided to allow for tickets to be logged by both the client and Flexiion. This is provided via e-mail and a client portal, where necessary phone based service can also be provided.